Privacy Policy
Last Update: January 11, 2026We value your privacy very highly. Please read this Privacy Policy carefully before using the valleyrenalspecialists.com website (the "Website") operated by Valley Renal Specialists, a medical practice formed in California, United States ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.
Your access to or use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including but not limited to visitors, users and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of this Privacy Policy, you do not have our permission to access or use the Website.
Important Notice Regarding Health Information
This Privacy Policy applies only to information collected through this Website. Protected health information (PHI) that you share with us as a patient—including medical records, treatment information, and health-related communications—is governed separately under the Health Insurance Portability and Accountability Act (HIPAA) and our Notice of Privacy Practices, which is provided to patients and available upon request.
What Information We Collect and Store
We collect and store any and all information that you enter on this Website. We collect and store the following information about you:
Identifying information - Name
Specific piece of information: Name
How we use this information: Performing services, providing customer service, responding to consumer messages, booking and managing calendar appointments
Identifying information - Phone number
Specific piece of information: Phone number
How we use this information: Performing services, providing customer service, responding to consumer messages, booking and managing calendar appointments, sending SMS messages
Identifying information - Email address
Specific piece of information: Email address
How we use this information: Performing services, providing customer service, responding to consumer messages
Identifying information - Message content
Specific piece of information: Message content from contact form
How we use this information: Responding to your inquiry, providing customer service
Identifying information - IP address
Specific piece of information: IP address
How we use this information: Analytics, detecting security incidents, displaying embedded maps, protecting against malicious, deceptive, fraudulent or illegal activity
Identifying information - Device identifier
Specific piece of information: Device identifier
How we use this information: Analytics, detecting security incidents, displaying embedded maps, protecting against malicious, deceptive, fraudulent or illegal activity
Internet or other electronic activity - Browsing history
Specific piece of information: Browsing history
How we use this information: Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity
Internet or other electronic activity - Information regarding your interaction with our website
Specific piece of information: Information regarding your interaction with our website
How we use this information: Analytics, detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity
Sensitive personal information - Geolocation information
Specific piece of information: Geolocation information (approximate location only)
How we use this information: Analytics
With Whom We Share Your Personal Information
Identifying information - Name
Categories of third parties with whom personal information is shared: Customer management systems, email service providers, hosting providers
Identifying information - Phone number
Categories of third parties with whom personal information is shared: Customer management systems, email service providers, hosting providers, SMS service providers
Identifying information - Email address
Categories of third parties with whom personal information is shared: Customer management systems, email service providers, hosting providers
Identifying information - IP address
Categories of third parties with whom personal information is shared: Data analytics providers, hosting providers, map vendors, security services vendors, spam prevention vendors
Identifying information - Device identifier
Categories of third parties with whom personal information is shared: Data analytics providers, hosting providers, map vendors, security services vendors, spam prevention vendors
Internet or other electronic activity - Browsing history
Categories of third parties with whom personal information is shared: Hosting providers, security services vendors, spam prevention vendors
Internet or other electronic activity - Information regarding your interaction with our website
Categories of third parties with whom personal information is shared: Data analytics providers, hosting providers, security services vendors, spam prevention vendors
Sensitive personal information - Geolocation information
Categories of third parties with whom personal information is shared: Data analytics providers, hosting providers
We will not share your actual consent to receiving SMS messaging with any third parties or affiliates. This means that when you consent to receiving SMS messages from us, this will not automatically opt you into receiving SMS messaging from any other company.
SMS Messaging
We will only send you SMS messages if you consent to us doing so. We obtain SMS consent via opt-in messages when you subscribe to receive text messages. If you opt in, we will send you informational messages related to your care, including appointment reminders and follow-up communications.
All messages will originate from (818) 886-7300. Message frequency varies based on your care needs. Message and data rates may apply.
You may opt out of SMS messages at any time by texting "STOP". You may also opt out by emailing us at info@valleyrenal.org or calling our office. If you text us "STOP", you will receive a confirmation message acknowledging your unsubscription.
If you would like to re-subscribe to receiving SMS messages from us, you can do so by texting "START", by re-enrolling through the website, or by contacting us. If you need assistance with SMS messaging, you can obtain that assistance by contacting us.
Cookies
A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website may set cookies. You can control cookies through your browser settings.
Children's Privacy
This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform them that they cannot use this Website.
Analytics Programs
This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.
Security and Spam Prevention
This Website uses reCAPTCHA. reCAPTCHA is a service from Google that helps distinguish between humans and bots, thereby helping prevent spam. reCAPTCHA works by collecting hardware and software information, such as device and application data and the results of integrity checks, sending that data to Google. Please read Google's Privacy Policy and Terms of Service to learn more about reCAPTCHA and how Google uses your personal information.
Third-Party Websites
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Do Not Track
Do Not Track ("DNT") is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support DNT. You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.
Questions
If you have any questions about this Privacy Policy, please contact us at info@valleyrenal.org.
Changes to Privacy Policy
We reserve the right to amend this Privacy Policy at any time. We will not provide you with any notice when we make changes to this Privacy Policy.
Contact Us
Valley Renal Specialists
8349 Reseda Blvd Suite G
Northridge, CA 91324
Email: info@valleyrenal.org